Terms & Conditions

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Welcome to BillTrack, a product of Turain Software Pvt. Ltd. When you use our GST billing software, you agree to abide by the following terms and conditions. Kindly go through them carefully before proceeding.

Last Updated: October 2026

These Terms & Conditions (“Terms”) are an electronic record under the Information Technology Act, 2000 and the rules made under it, and are published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 and other applicable laws of India. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Contents

  1. Definitions
  2. Acceptance of Terms
  3. Eligibility and Business Use
  4. Account Registration
  5. The Services
  6. License to Use
  7. User Responsibilities
  8. Invoices, Cancelled Invoices, and Dealings With Your Customers
  9. Subscription Plans, Fees, and Taxes
  10. Payments and Payment Gateways
  11. Subscription Payment Issues
  12. Subscription Cancellation and Refunds
  13. Change of Business Details
  14. Prohibited Uses
  15. Data Security, Backup, and Privacy
  16. Tax and Legal Compliance
  17. Intellectual Property and User Content
  18. Third-Party Integrations and Services
  19. Disclaimer of Warranties
  20. Limitation of Liability
  21. Indemnification
  22. Suspension and Termination of Use
  23. Force Majeure
  24. Notices and Communications
  25. Governing Law, Jurisdiction, and Dispute Resolution
  26. General Provisions
  27. Amendments
  28. Grievance Redressal and Contact

1. Definitions

  • “Company”, “we”, “us”, “our” means Turain Software Pvt. Ltd., the company that owns and operates BillTrack, having its address at 6/12 Poddarnagar, Kolkata-700068, West Bengal, India.
  • “BillTrack”, “Software”, or “Services” means the BillTrack GST billing and accounting software, including the website (billtrack.co.in), the mobile and desktop applications, the cloud platform, and all related features, updates, and support.
  • “User”, “you”, “your” means the business, firm, company, or individual who registers for or uses BillTrack, and includes its authorised staff and representatives.
  • “Subscription” means a paid plan purchased by a User for a fixed term to access paid features of BillTrack.
  • “Business Profile” means the business name and business category under which a User’s records are created in BillTrack on a registered mobile number.
  • “User Data” means all information, invoices, records, and files that a User enters, uploads, or generates in BillTrack.
  • “Payment Gateway” means Razorpay or any other payment service provider, aggregator, or banking or UPI channel used for payments to the Company.

2. Acceptance of Terms

By using BillTrack, you agree to all of these terms and conditions, subject to the following. If you disagree with any of the following terms, you are not permitted to use our software or service. By registering, verifying your mobile number or email, clicking to accept, making a payment, or otherwise using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, our Cancellation & Refund Policy, our Shipping Policy, and our Data Deletion Policy, each of which forms part of this agreement.

3. Eligibility and Business Use

BillTrack is a business-to-business tool. You may use the Services only if you are at least 18 years of age and are competent to enter into a binding contract under the Indian Contract Act, 1872. If you are registering on behalf of a business, you confirm that you are authorised to bind that business to these Terms.

You are purchasing and using BillTrack for the purposes of your business, trade, or profession, and not as a consumer for personal use. Accordingly, you acknowledge that your subscription is availed for a commercial purpose.

4. Account Registration

  • You must register using a valid mobile number and, where requested, an email address, and verify them by OTP.
  • You must provide accurate, current, and complete information and keep it updated.
  • Your account and records are linked to your registered mobile number and your Business Profile. Please read Section 13 before changing your business details.
  • You are responsible for all activity that takes place under your account, including by your staff.
  • Accounts and subscriptions are for the use of the registered business only and may not be sold, shared, or transferred without our written permission.

5. The Services

BillTrack provides cloud-based tools to create GST and non-GST invoices, quotations, and estimates, manage inventory and accounts, generate reports, send reminders, connect to printers and scanners, and use related features. Features may differ by plan and platform, and some features (such as offline mode) are available with restricted functionality. We may add, change, improve, or discontinue features from time to time. Demo, trial, or free access (if offered) is provided as is, for evaluation, and may be modified or withdrawn at any time.

6. License to Use

Turain Software Pvt. Ltd. grants you a limited, non-exclusive, non-transferable, revocable permission to use the BillTrack software for your business’s purposes, for the duration of your active subscription or permitted access. Without express permission, no part of the software may be shared, changed, duplicated, or sublicensed. All rights not expressly granted are reserved by the Company.

7. User Responsibilities

  • Account Security: You are in charge of protecting your login credentials, OTPs, and devices. Turain Software Pvt. Ltd. disclaims all liability for any unauthorized access to your account if you do not adequately secure it. You must notify us immediately of any suspected unauthorised use.
  • Accurate Data: You are solely responsible for the accuracy of all information entered into the software, including business details, GSTIN, HSN/SAC codes, tax rates, prices, and customer details.
  • Staff and Shared Devices: You are responsible for the acts of your employees and any person who uses your account, and for restricting access on shared devices and logins.
  • Devices and Internet: You are responsible for the devices, internet connection, printers, and other equipment needed to use the Services, and for keeping your device and app updated.
  • Your Own Records: You are responsible for reviewing your records, reports, and invoices, and for downloading and keeping copies you need.
  • Lawful Use: You must have all licences, registrations, and consents needed to run your business and to enter your customers’ and vendors’ information into BillTrack.

8. Invoices, Cancelled Invoices, and Dealings With Your Customers

  • Businesses that purchase BillTrack are solely responsible for all invoices they create or cancel for their own customers.
  • The Company is not responsible for any invoice cancelled by a user, or for any dispute that arises from it.
  • All payments, refunds, and settlements between a user and their customers are the user’s responsibility. The Company has no liability for these transactions.

BillTrack is only a tool for preparing and storing your documents. The Company is not a party to any sale, supply, or contract between you and your customers or vendors, does not verify or approve any invoice, and does not collect or hold money on your behalf for your customers’ transactions. Any tax consequences of creating, amending, or cancelling an invoice (including credit notes, reversal of tax, and returns) are your responsibility.

9. Subscription Plans, Fees, and Taxes

  • Paid features are available through subscription plans for the term and at the price shown on our Pricing page or at checkout.
  • Prices are in Indian Rupees (INR). Unless stated otherwise, prices are exclusive of applicable taxes, including GST, which will be added at checkout and shown on your tax invoice. You are responsible for any other taxes, levies, or bank or gateway charges applicable to your payment.
  • We may change prices, plans, or features for future purchases or renewals. A change will not affect a subscription that has already been paid for and activated, during its current term.
  • A subscription runs for the term purchased, starting from activation. Unused time or unused features at the end of the term cannot be carried forward, extended, or converted into credit, unless we state otherwise in writing.
  • Renewal is done by you purchasing a new plan or renewing in the app or on the website, unless you have chosen an automatic renewal option offered by us. Any automatic recurring payment is made only with your authorisation through a mandate that complies with applicable Reserve Bank of India rules, and you can withdraw or manage that mandate with your bank or payment provider. Stopping a recurring mandate, or choosing not to renew, only stops future charges. It does not cancel or refund a subscription that has already been purchased and activated (see Section 12).
  • Customised features, integrations, or services, if any, are subject to separate written terms and pricing.

10. Payments and Payment Gateways

  • Payments for subscriptions are processed by Razorpay or another Payment Gateway. By paying, you also agree to the terms and privacy policy of the Payment Gateway and your bank or UPI provider.
  • We do not store your full card details, CVV, UPI PIN, or net-banking credentials. These are handled by the Payment Gateway and your bank.
  • You confirm that you are authorised to use the payment method you use, and that the information you provide for payment is correct.
  • If a payment fails and your account is debited, the amount is generally reversed by your bank or payment provider according to their timelines. Please contact your bank if the reversal does not happen within the standard period.
  • We may refuse, hold, or reverse a transaction that we reasonably suspect to be fraudulent, unauthorised, or in breach of law, and we may share information with the Payment Gateway, banks, and authorities for this purpose.
  • If a chargeback or payment dispute is raised, we may suspend your access to the paid features while the dispute is being resolved, and we may submit your transaction records and account activity to the Payment Gateway and your bank to respond.

11. Subscription Payment Issues

If you pay for a subscription but the plan is not activated or is not shown in the software:

  1. the Company will check the payment status;
  2. if the payment has not reached the Company’s account, the amount will be refunded; and
  3. if the payment has been credited to the Company’s account, the Company will activate the plan manually from the admin panel. No refund will be issued in this case.

To help us investigate quickly, please contact support with your registered mobile number, the amount, the date and time of payment, and the payment reference details (such as the payment ID, order ID, or UTR/bank reference) or a screenshot or statement entry. The full process is set out in our Cancellation & Refund Policy.

12. Subscription Cancellation and Refunds

  • Once a subscription has been purchased and activated, it cannot be cancelled.
  • No refunds will be issued for activated subscriptions.

Please check the plan, price, and term carefully before you pay. Closing, deleting, or abandoning your account, or no longer using the Services, does not entitle you to a refund or credit for an activated subscription. The only refund circumstance is the one described in Section 11 (payment not received by the Company), together with refunds that we are required to make by law. Full details, including how and when refunds are processed, are in our Cancellation & Refund Policy, which prevails over any other statement about cancellation or refunds on our website, in our app, or in any earlier version of our refund policy.

Nothing in this Section removes any right that you cannot lawfully give up under applicable law.

13. Change of Business Details

  • If you change the business name and business category on an account registered with the same mobile number, invoices from the previous business profile will not be available.
  • The Company will not provide any backup or recovery of those previous invoices.
  • You should download or back up your reports before changing business details, if needed. The Company will not be responsible for any data lost after the change.

Before making the change, please use the download and export features in the app to save any invoice, ledger, report, or other record you may need for your accounts, tax filings, audits, or legal requirements. By proceeding with the change, you accept that the previous Business Profile’s records will not be available to you in BillTrack.

14. Prohibited Uses

You agree not to:

  • Use the software for unlawful purposes.
  • Upload or transmit harmful viruses or malicious code.
  • Reverse-engineer, disassemble, or decompile any part of the software.
  • Abuse any features for commercial purposes beyond the boundaries of your business activities.
  • Create invoices or records for fictitious, fraudulent, or non-genuine transactions, or use BillTrack to issue invoices for tax evasion, fraudulent input tax credit, money laundering, or any other illegal purpose.
  • Upload or transmit content that is unlawful, defamatory, obscene, infringing, or that violates the rights of any person.
  • Attempt to gain unauthorised access to the Services, other accounts, or our systems, or interfere with or disrupt the Services or their security.
  • Use bots, scrapers, or automated means to access the Services, except through interfaces that we authorise.
  • Resell, sublicense, lease, or share the Services with other businesses, or allow multiple businesses to use one subscription, unless we allow it in writing.
  • Use the Services to build a competing product or copy our features, design, or content.
  • Misrepresent your identity or business, or use another person’s mobile number, email, or payment method without authority.
  • Abuse, harass, or threaten our staff or other users.

15. Data Security, Backup, and Privacy

BillTrack can offer automatic updates to enhance the efficacy or security of the software. By using our software, you agree to accept these updates.

  • Encryption: All data stored within BillTrack is encrypted and protected by secure server layers.
  • Backup: Automatic data backups occur when connected to the internet. Turain Software Pvt. Ltd. makes commercially reasonable efforts to maintain data security, though the Company shall not be liable for the loss of data caused by factors outside of its control. You are responsible for connecting your device to the internet regularly so that backups can occur, and for keeping your own downloads and copies of important records.
  • Privacy Policy: Detailed information on how your data is used and protected is available in our Privacy Policy, which forms part of these Terms.
  • No Absolute Security: No system is completely secure. While we apply reasonable security practices in line with applicable law, we cannot guarantee that unauthorised access, loss, or corruption will never occur.
  • Records Not Available After Certain Changes: Data may become unavailable in the circumstances in Section 13 (change of business details) and under our Data Deletion Policy. Backups do not apply to such data.

16. Tax and Legal Compliance

  • BillTrack is a software tool. It does not provide tax, accounting, or legal advice, and it does not file returns or e-invoices on your behalf unless a specific feature expressly says so.
  • You are solely responsible for compliance with the Central Goods and Services Tax Act, 2017, the Integrated and State GST Acts, the Income-tax Act, 1961, and all other laws that apply to your business, including correct tax rates, place of supply, HSN/SAC codes, invoice format and numbering, e-invoicing, e-way bills, and return filing.
  • Features that connect to government or third-party portals (such as e-way bill or e-invoice services) depend on those portals and on rules that may change. The Company does not guarantee that they will be available, accurate, or uninterrupted.
  • You should verify important invoices and reports with your own tax adviser or accountant.

17. Intellectual Property and User Content

  • The BillTrack software, name, logo, design, source code, text, and all related intellectual property belong to the Company or its licensors. Nothing in these Terms transfers any ownership to you.
  • You retain ownership of your User Data. You give the Company a limited, non-exclusive licence to store, process, back up, display, and transmit your User Data only as needed to provide, secure, support, and improve the Services and to comply with law.
  • You confirm that you have the right to upload and use your User Data, logo, images, and documents, and that they do not violate any law or any third party’s rights.
  • If you give us feedback or suggestions, we may use them without any obligation to you.

18. Third-Party Integrations and Services

BillTrack could provide integrations with external services to increase the functionality. Turain Software Pvt. Ltd. does not warrant the performance or reliability of any of these third-party services. This includes payment gateways, banks and UPI providers, SMS, WhatsApp, and email providers, cloud and hosting providers, printers and scanners, and government portals. Your use of any such service is subject to that provider’s own terms and policies, and the Company is not responsible for their acts, omissions, charges, or downtime.

19. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis. The Company does not promise that the Services will be uninterrupted, error-free, completely secure, or suited to every particular purpose, or that any defects will be corrected within a specific time. Statements about speed, accuracy, or benefits on our website or in marketing material are general descriptions and not guarantees of any result for your business. Features in offline mode may be restricted, and records created offline may sync only when you reconnect to the internet.

20. Limitation of Liability

Turain Software Pvt. Ltd. is not liable for any direct, indirect, incidental, special, punitive, or consequential damages that arise from the use or misuse of the BillTrack software, such as:

  1. Data loss or corruption.
  2. Downtime or service interruptions.
  3. Unauthorized access to user data.
  4. Loss of profit, revenue, business, goodwill, or opportunity.
  5. Invoices cancelled, edited, or issued by a user, or any dispute with a user’s customers, vendors, or authorities.
  6. Tax penalties, interest, notices, or loss of input tax credit arising from the user’s data or filings.
  7. Loss of records following a change of business details, account deletion, or the user’s failure to back up data.
  8. Failures of third-party services, payment gateways, banks, or government portals.

Without limiting the above, and to the maximum extent permitted by law, the total aggregate liability of the Company to you for all claims arising out of or relating to the Services shall not exceed the amount you actually paid to the Company for the subscription in the twelve (12) months immediately before the event giving rise to the claim. These limits do not exclude liability that cannot be excluded under applicable law.

21. Indemnification

You agree to indemnify and hold harmless the Company, its directors, employees, and affiliates from any claims, losses, damages, penalties, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law or third-party right, your User Data, the invoices you create, amend, or cancel, your dealings with your customers or vendors, or the acts of anyone using your account.

22. Suspension and Termination of Use

Turain Software Pvt. Ltd. is entitled to stop or close your account if you are breaking the terms and conditions or use the software in an abusive and improper way. We may also suspend or restrict access where required by law or a competent authority, where we reasonably suspect fraud or a security risk, or where there is a payment dispute or chargeback.

  • If we suspend or terminate your account because of your breach or misuse, no refund of any subscription fee will be given.
  • You may stop using the Services at any time or request deletion of your account under our Data Deletion Policy. This does not cancel an activated subscription or entitle you to a refund (see Section 12).
  • After termination or deletion, your right to use the Services ends, and your data is handled as described in our Privacy Policy and Data Deletion Policy. We may keep certain records as required by law.
  • Provisions that by their nature should continue (including those on payments, refunds, intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive termination.

23. Force Majeure

The Company is not liable for any failure or delay in providing the Services caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, riot, strikes, power or internet failure, failures of cloud, telecom, or banking infrastructure, cyber-attacks, government orders or changes in law, or failures of third-party services.

24. Notices and Communications

You agree that we may send you notices and service communications by email, SMS, WhatsApp, in-app message, push notification, or by posting on our website. Notices are treated as delivered when sent to the contact details registered with your account. You are responsible for keeping your contact details current. Notices to the Company must be sent to support@billtrack.co.in or to our registered address given below.

25. Governing Law, Jurisdiction, and Dispute Resolution

  • Governing Law: These Terms and Conditions are subject to and construed in conformity with the laws of India.
  • Amicable Resolution: Before starting any formal proceeding, you agree to first contact us in writing at support@billtrack.co.in, describing the dispute, and to give us at least thirty (30) days to try to resolve it in good faith.
  • Arbitration: Any dispute that is not resolved in that period shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended. The tribunal shall consist of a sole arbitrator appointed by the Company with notice to you. The seat and venue of arbitration shall be Kolkata, West Bengal, and the language of arbitration shall be English.
  • Courts: Subject to the above, all disputes shall be settled exclusively in the courts at Kolkata, West Bengal, India, which shall have exclusive jurisdiction.

26. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, Cancellation & Refund Policy, Shipping Policy, and Data Deletion Policy, are the entire agreement between you and the Company about the Services.
  • Severability: If any provision is held invalid or unenforceable, the remaining provisions will continue in effect.
  • No Waiver: A delay or failure by the Company to enforce any right is not a waiver of that right.
  • Assignment: You may not assign or transfer your rights or obligations without our written consent. We may assign these Terms in connection with a merger, restructuring, or sale of our business.
  • Relationship: Nothing in these Terms makes you our partner, agent, or employee.
  • Order of Precedence: If there is any conflict, the Cancellation & Refund Policy prevails on matters of cancellation, refunds, and subscription payment issues, and the Privacy Policy prevails on matters of personal data.
  • Language: These Terms are in English. Any translation is for convenience only, and the English version prevails.

27. Amendments

Turain Software Pvt. Ltd. agrees that it may amend these Terms and Conditions from time to time. Users will be informed in case of major changes and the current continued use of the software is to be considered an acceptance of the new conditions. Changes apply from the date they are posted or notified, and do not change the terms of a payment already made, except where required by law.

28. Grievance Redressal and Contact

For any confusion or queries, connect with us via email at support@billtrack.co.in or support@turaingrp.com, or WhatsApp us on the number: +91 9230996919. Our second helpline number is +91 8240105899.

Turain Software Pvt. Ltd. (BillTrack)
6/12 Poddarnagar, Kolkata-700068, West Bengal, India
Website: billtrack.co.in

Grievances can also be sent to our Grievance Officer, whose details are given in Section 23 of our Privacy Policy. We acknowledge complaints and aim to resolve them within the time required by applicable law.

Thank you for choosing BillTrack!