Refund Policy

In order to provide the best experience possible when using BillTrack -- GST billing tool, our team of specialists prioritizes client satisfaction. The general terms under which our platform processes returns for purchases or subscriptions are outlined in this Refund Policy.

Eligibility for Refunds

Refunds are applicable under the following circumstances:

• Technical Issues: If you experience a technical issue that prevents you from using the software, and our support team is unable to resolve it within a reasonable time.
• Incorrect Billing: If you are charged incorrectly due to billing errors or payment processing issues.
• Non-Delivery of Service: Access to the software or associated software and services is not granted if the payment is not processed.

Non-Refundable Items

The following are not eligible for refunds:

1. Services or subscriptions already utilized.
2. Customized features or integrations specifically requested by the user.
3. Materials (if any) that are damaged after delivery or received in an altered condition.

Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Email our customer support team at support@turaingrp.com or reach out via WhatsApp at +91 9230996919 with your order details, including the date of purchase, subscription type, and reason for the refund request.
2. Verification: Our team will verify your request by reviewing your account details and investigating the issue.
3. Resolution: After verification, we will communicate the status of your refund request within 5–7 business days.

Refund Processing

If your refund request is approved:

• The refund will be paid using the payment method used at the time of purchase.
• It may take 7–10 business days for the amount to reflect in your account, depending on your bank or payment processor.

Subscription Cancellation

Users can cancel their subscriptions at any time. Nevertheless, cancellation will not be accompanied by a refund of the unutilized subscription amount unless it falls within the terms and conditions above.

Contact Us

On all questions and issues related to refunds, please write to our support team at: