At Turain Software Pvt. Ltd, e aim to be providing, an uninterrupted and smooth delivery workflow for everyone using our GST billing software, BillTrack. This Shipping Policy describes the conditions and process for delivering our software and associated services.
Delivery of Software
BillTrack is a cloud-based software platform. Upon successful registration or purchase of the software, users will be entitled to use the software through:
- Online Access: Users can log in to the BillTrack platform through their web browser or mobile app using their registered credentials.
- Download Links: Where applicable, a download link to the BillTrack iOS or desktop application will be sent via email or directly on our website.
Delivery Timeframe
BillTrack software typically gets access delivered right after registration or subscription has been completed. Technically, in case of delays, if the technical reasons are experienced, the user will be promptly notified and resolved immediately.
Subscription or License Keys
For premium features or paid subscriptions, license keys or activation details will be sent to the registered email address upon payment confirmation. Please verify the given email address to prevent a delay in receiving this data.
Shipping of Physical Items (If Applicable)
If physical items (e.g., promotional handouts, business cards, or others that accompany the subscription) are packaged with your plan, they will be shipped to the address provided in checkout.
- Shipping Method: Standard shipping via reliable courier services.
- Delivery Time: Typically within 7–10 business days for domestic orders. International orders may take longer depending on the destination and customs clearance.
- Shipping Charges: Where applicable, shipping costs will be shown at the time of checkout.
Order Tracking
In terms of physical shipments, a tracking number will be issued to the user to review the delivery status.
Shipping Restrictions
At present, we make delivery of physical goods in the form only to areas covered by our shipping partners. When your location is not included we will notify you at the point of sale.
Lost or Damaged Items
In the unlikely event of a lost or damaged physical shipment, please contact our support team at Email ID or (Phone Number) within 7 days of the expected delivery date.
Support
If you encounter any issues accessing your software or receiving physical items, please reach out to our customer support team for assistance.
Thank you for choosing BillTrack. We are committed to providing reliable and efficient service.